Etsy should guarantee a more liable service. Just today a client asked me to cancel the order because she was finding it too complicated, as I tried to guide her into finding her order through the browser and not through the app.I don't think this should be happening. Many times it ends up with me having to manually send them the file through an email address to simplify the process. And I understand many clients get confused and frustrated. I tested with this product I bought, and from my email (on the phone), I click the orange button "View your files on Etsy" and I immediately jump to the Etsy App where I cannot find anything download, because the app does not have that function. This is quite annoying, because it gives the impression of unprofessional service, but the client is not aware that it is out of our control. But this thread made me realize that many clients are being pushed directly to the Etsy app. I bought a digital product a few weeks ago (and of course I went directly to my computer to download it, because I know downloads are not available through the app). Most clients don't have any problems with downloads, but almost every week I have one or more clients contacting me because they can't find the download. I inadvertently clicked on one and had to find out how to remove it to be able to get to the download. I love your service, I cant believe no one thought of that sooner My type expert was doing some research for. congrats on coming into this new role Im sure youve got a lot going on - so this conversation might be timely or not. PDF Adobe can be an issue if they have not downloaded updates or have enabled any of the tools now available on Adobe. Ready to see the best sales emails ever For each. It happens rarely but what I do is simply go about my business and return later. I have had downloads delayed for an hour or more. I am so used to doing downloads that I can't remember but there may also be information about what to do if the download doesn't appear. Opting out isn’t an option for certain emails Etsy is required by law. You can opt in and out of most Etsy emails. Many individuals also sell craft supplies such as beads, wire, and jewelry-making tools. Quick answer Subscribe and unsubscribe from Etsy emails in your Account Settings. If they enabled something new that may be the reason they can't download.Įtsy does inform the buyer via email and on the page. Etsy User reports indicate no current problems at Etsy Etsy is an e-commerce website focused on handmade or vintage items as well as art and craft supplies. Some devices or security measures may stop downloads. However, if the page is not yet ready, they won't be able to download. Just above this message you will see the name of the other ebay user & a picture. There is information in the purchase as well as the ability to navigate to the page. It is easy, click reply, & if required write the message you wish to send. Try clicking View in the Mail menu bar, then click Columns, and click Attachments (so that is has a check) this should put a paperclip column in your inbox pane, if there is a paper clip in the message line in that column, it means there is an attachment. Your buyers may be trying to download too soon. It can also take time for the download to be ready. Etsy does send out an email that tells them their download is ready.
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